Refund policy

Returns
Due to the made-to-order nature of our products, most items are final sale and cannot be returned, refunded, or exchanged once an order has been placed.

If a return is approved, requests must be submitted within 2 days of delivery. Customers are responsible for return shipping costs. Items must be returned in their original condition.

Certain collections may be marked as Final Sale and are not eligible for returns under any circumstances.

Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery with clear photo evidence. Once reviewed, we will assist with a replacement if the damage is confirmed.

Jewelry Disclaimer
Gold and gold-plated jewelry are delicate materials. Slight bending or wear may occur with pressure or improper use and is not considered a manufacturing defect. We are not responsible for damage, bending, or tarnishing caused by misuse or incorrect sizing.

Chargebacks
Any chargebacks filed while an order is still in production will be disputed with supporting evidence. Accounts involved in fraudulent chargebacks may be restricted from future purchases.

Questions
For any questions or support, please contact us at:
slgjewelryco@gmail.com